Acceptable Use Policy

Effective Date: 2026-04-16 | Last Updated: 2026-04-16

This Acceptable Use Policy ("AUP") defines what you may and may not do with the SignalAEO Service. It is incorporated into our Terms of Service and applies to every user, paid or on trial. Violations may result in suspension or termination of your account under the process described below.

Overview

SignalAEO is a measurement and analytics Service that observes how third-party AI answer engines respond to queries relevant to your business. Because the Service touches external AI platforms, sub-processors, and other users, misuse has real consequences for us and for other customers. This Policy exists to keep the Service reliable, lawful, and useful.

You are responsible for your own conduct and for the conduct of anyone using the Service under your account. Prohibited activity by an authorized user, contractor, or employee of your organization counts as prohibited activity by you.

Prohibited Uses

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right, including intellectual property rights, privacy rights, or publicity rights
• Engage in, promote, or facilitate illegal activity, fraud, or deceptive commercial practices
• Harm, harass, threaten, or intimidate any person, including by generating or distributing content targeting specific individuals
• Impersonate SignalAEO, another user, or any third party, or misrepresent your affiliation with any person or organization
• Create accounts by automated means, with false or misleading information, or on behalf of a person who has been banned from the Service
• Attempt to gain unauthorized access to any account, system, or network, or to circumvent authentication, rate limits, feature restrictions, or security controls
• Interfere with or disrupt the Service, its infrastructure, or the experience of other users, including through denial-of-service attacks or load generation designed to exceed reasonable use
• Probe, scan, or test the vulnerability of our Service or network except under our published responsible disclosure program
• Resell, sublicense, or make the Service available to third parties outside your organization except as expressly permitted in your plan
• Use the Service to build, train, or improve a competing product, or to benchmark against a competing product and publish the results without SignalAEO's prior written consent

Content Restrictions

You will not submit to the Service, or instruct the Service to produce or process:

• Content that is illegal, defamatory, fraudulent, obscene, or infringes third-party rights
• Malware, ransomware, spyware, rootkits, keyloggers, or other malicious code
• Sexual content involving minors or content that sexualizes minors in any form
• Content designed to incite violence, self-harm, or real-world physical harm against any individual or group
• Personally identifiable information, health information, financial account information, government ID numbers, or other sensitive information about individuals who have not consented to its inclusion
• Information you are not authorized to disclose, including information subject to non-disclosure obligations, export controls, or classification restrictions

Technical Restrictions

You will not:

• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law
• Remove, obscure, or alter any proprietary notice in the Service or in content returned by the Service
• Scrape, crawl, or mirror the Service or its output beyond API access provided under your plan
• Introduce automated systems or agents that interact with the Service in a way not permitted by our documentation
• Bypass, disable, or interfere with any measurement, rate-limit, quota, or billing system

Account and Access

• One organization per account: Each paid subscription is for a single legal entity. You may not share a single account across multiple businesses.
• Seat limits: Each plan includes a specific number of user seats. Sharing a single seat across multiple humans, or rotating one seat among employees to avoid upgrading, is not permitted.
• Credential security: You are responsible for keeping your account credentials secure. Notify contact@signalaeo.com promptly of any suspected unauthorized access.
• Service providers: You may allow your employees, contractors, and authorized agents to use the Service under your account for your business. You remain responsible for their compliance with this Policy.

Fair Use and Rate Limits

The Service is offered under reasonable-use terms. Each plan specifies limits (keyword clusters, measurement cadence, API calls, seats). Activity that materially exceeds the documented limits, or that consumes resources in a way inconsistent with normal SignalAEO usage patterns, may result in additional charges, rate-limit enforcement, or account review.

We publish the current per-plan limits on the Pricing page. If your legitimate use case exceeds those limits, contact contact@signalaeo.com before you approach the ceiling — we will work with you on a custom arrangement.

Third-Party AI Platforms

The Service observes responses from third-party AI platforms including ChatGPT, Perplexity, Gemini, and others. Your use of SignalAEO must comply with those platforms' own terms of service. You will not:

• Use the Service to generate queries that violate a third-party platform's terms of use, acceptable use policy, or rate limits
• Use the Service to extract, redistribute, or republish output from a third-party platform in a manner that would require additional licensing from that platform
• Use the Service to harass, impersonate, or attempt to manipulate the training or ranking of any third-party AI system

SignalAEO does not control third-party AI platforms. Their availability, accuracy, and output are determined by those platforms. We may suspend or remove observation of any third-party platform at any time.

Enforcement

When we determine, in our reasonable judgment, that you have violated this Policy, our response will be proportional to the violation:

1. Warning and request to remediate. For a first minor violation, we will notify you by email, describe the concern, and give you a reasonable period (typically 72 hours) to correct it.
2. Partial suspension. If the behavior continues, or for a more serious violation, we may suspend specific features (for example, API access, measurement runs, or user seats) while the issue is investigated.
3. Full suspension. Account-wide suspension halts all Service access. Your subscription continues to be billed during suspension unless the account is terminated.
4. Termination. For severe, repeated, or unremedied violations, we may terminate the account. Termination does not entitle you to a refund of prepaid fees, per the Refund & Cancellation Policy.

For violations that pose an immediate risk — including illegal activity, security threats, or harm to other users — we may suspend or terminate your account without advance notice.

Reporting a Violation

If you believe another user is violating this Policy, or that the Service is being used in a way that harms you, please report it:

• Abuse and AUP violations: contact@signalaeo.com
• Security issues: contact@signalaeo.com (see our responsible disclosure program)
• Copyright infringement (DMCA): contact@signalaeo.com

Changes to This Policy

We may update this Policy from time to time. Material changes will be announced with at least 15 days' notice to account holders by email. Continued use of the Service after the notice period constitutes acceptance of the updated Policy.

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