Billing-on-citation guarantee

Free until ChatGPT recommends your business. We don’t charge until AI names you.

Sign up with no credit card. We monitor your 10 locked buyer queries every day on real consumer phones. The day your business appears named in ChatGPT, Perplexity, or Gemini, we send you the evidence and a verification window. Only then does billing begin. If AI never names you, you never pay.

Available on the Signal AEO plan — $497/mo when AI names you
The promise, end-to-end

What happens, in writing.

No form to fill out, no support ticket to open, no negotiation. Everything below happens automatically. Your only job is to verify the evidence when we send it.

1 · Signup — no payment information

You provide your business name, category, city, website, and 10 buyer queries we lock with you during onboarding. We do not collect a credit card, bank account, or any payment information. Your account is created in a trial-without-billing state in our subscription system; a payment method is only attached after the verification and billing-notice windows have closed, via Stripe.

2 · Daily monitoring — 10 locked queries on real devices

Our 10,000-device farm runs your 10 locked queries every day on ChatGPT, Perplexity, and Gemini. We log every answer with a timestamp, the engine, the metro the query was run from, and the full response text. You get read-only access to this log in your dashboard from day 1.

3 · Citation detected — evidence email

The day your business is named by name in at least one query on any of the three engines, an automated email goes to your account email within 24 hours containing: (a) the engine, (b) the exact query, (c) the full AI response text quoted, (d) a screenshot of the answer as a customer would have seen it, (e) the device fingerprint and metro the query ran from, and (f) the timestamp.

4 · 7-day verification window

You have 7 calendar days from the evidence email to verify or dispute the finding from your dashboard. If you dispute, we re-run the same query on a fresh device fleet within 2 business days and either confirm or retract. A retraction restarts the monitoring period — no billing.

5 · 14-day billing notice

After the verification window closes without a sustained dispute, we email you a billing notice. The first $497 charges 14 days after that notice. You can enter payment information from your dashboard any time during the notice period. The notice email includes a one-click link to cancel without entering payment.

6 · Normal monthly billing begins

From the first charge forward, billing is month-to-month at $497/mo on the calendar day of the first charge. Cancel any time from your dashboard. No cancellation forms, no retention calls, no fees.

The fine print, in plain English

What “ChatGPT recommends your business” means — exactly.

  • The 10 queries are locked at signup. During onboarding we generate 10 buyer-intent queries from your category, location, and business. These are printed in your welcome email and never change. We measure against the same 10 forever — both before and after billing begins.
  • “Named” = your exact business name appears in the AI’s answer. Not in a footnote, not as a reference link, not paraphrased — the legal name of your business, the way a customer would read it. If your business goes by a trademarked alternate name, both are accepted; this is fixed at onboarding.
  • Any one of the three engines counts. If you’re named in ChatGPT but not Perplexity or Gemini, the billing trigger fires. Most customers see lift in one engine first; signal propagates from there. We continue running all three engines after billing begins to provide ongoing measurement.
  • The detection has to be reproducible. The first detection only triggers the notification flow. The billing trigger requires the citation to also appear in at least 2 additional daily measurements within the 7-day verification window. Two ways this protects you: (a) it filters out one-off hallucinations the model self-corrects, and (b) it gives you 6 additional natural opportunities to verify the finding yourself before the verification window closes.
  • The measurement runs on real consumer devices. Same fleet that powers our ranking work — iPhones, Pixels, and Galaxies signed into real consumer accounts in your buyers’ cities, on residential ISP connections. Not API queries. Not headless browsers. The signal your customers actually see.
  • You can audit the evidence at any time. Every query run, every response, every screenshot, every device fingerprint is in your dashboard from day 1, exportable as a JSON archive. You can independently verify any finding before or after billing begins.
Eligibility & restricted categories

Who this guarantee covers — and who it doesn’t.

The promise is real, which means we have to be honest about what we can’t do. Onboarding includes an eligibility check; if your business or keyword isn’t a fit, we tell you within 48 hours and close the account with no charge.

The guarantee covers you if…

  • You’re a legal commercial business in the United States.
  • Your business name is reasonably unique in your service area.
  • Your 10 buyer queries were locked during onboarding and haven’t been changed.
  • You accepted the guarantee terms checkbox at signup.
  • You operate in a category our device fleet supports (see Acceptable Use Policy).
  • You provide accurate business information during onboarding.

The guarantee does not apply if…

  • Your business operates in a restricted category (adult content, gambling, firearms, cannabis, regulated finance, MLM, illegal goods or services).
  • Your business name is shared by 50+ other businesses nationally (generic name conflict).
  • Your keyword targets a competitor brand name directly, or includes defamatory comparison language.
  • Your business has an active reputation crisis, fraud allegation, regulatory action, or court order that AI engines may have flagged.
  • You block our access to public schema, structured data, or basic on-site content updates required for citation work.
  • You’re on Signal Scale (enterprise) — that SLA is set in your strategy call and written into the annual contract separately.
  • The query set is changed mid-engagement at your request — locked queries protect both sides.
  • An act of God, AI engine outage > 7 days, or platform-wide policy change blocks measurement — in which case we extend the monitoring period rather than triggering billing.

SignalAEO reserves the right to refuse service or terminate an account at any time with full refund of any charges made, with or without cause, and without triggering any guarantee obligation. This protects us against fraud, abuse, and material misrepresentation during onboarding. See Terms of Service § 6 for the full clause.

Time limit on free service

How long “free” can go.

The promise is “free until AI names you,” not “free forever.” In practice, 95%+ of our customers are named within 30 days. We continue ranking work at no charge for as long as it takes, with one operational cap:

If 180 days pass without AI naming your business in any of the three engines despite our continuous active work, the account moves to an end-of-engagement review. You keep every asset we built (schemas, FAQ packs, content briefs, audit reports), we send you a written record of what was produced, and the account closes with no charge. We may, at our discretion, extend the engagement another 90 days if our data shows imminent citation traction. Total exposure on our side: 270 days of free ranking work.

Last updated: 2026-05-16 · v3.0 (Free until cited / billing-on-citation) · Governed by SignalAEO’s Terms of Service, Refund Policy, and Acceptable Use Policy. Disputes governed by the arbitration clause in the ToS.

Ready to be the answer?

Start free. No credit card. We don't charge until AI names you.

The Signal AEO plan: $497/mo when ChatGPT, Perplexity, or Gemini recommends your business. Until then, the service is free.