Refund & Cancellation Policy

Effective Date: 2026-05-18 | Last Updated: 2026-05-18

This Refund & Cancellation Policy describes how SignalAEO LLC, a Utah limited liability company ("SignalAEO," "we," "us," or "our"), handles subscriptions, cancellations, refunds, failed payments, and chargebacks for all paid plans offered through signalaeo.com. This Policy is incorporated into our Terms of Service.

Overview

SignalAEO is a month-to-month subscription service. You may cancel at any time. We do not offer prorated refunds for unused portions of a billing period. The Signal AEO plan uses a billing-on-citation model: a valid payment card is required at signup, but it is not charged at signup. When your business is named by ChatGPT, Perplexity, or Gemini, SignalAEO verifies the result, completes a human evidence review, and sends you the proof. Billing begins only after you affirmatively confirm in writing that you want to continue. The trial is capped at 45 days: if no verified result is delivered within that window, your trial closes automatically and your card is never charged. See /guarantee/ for the full mechanic.

Subscription Terms

• Billing cycle: Once billing begins on the Signal AEO plan, charges recur monthly on the calendar day of the first charge (i.e., the day your citation was confirmed and the card on file was billed, per the sequence described below).
• Auto-renewal: Subscriptions renew automatically each month unless cancelled before the next billing date.
• Currency: All charges are in United States Dollars (USD).
• Taxes: Prices exclude applicable taxes. Taxes, where required, are calculated at checkout and added to the subscription charge.
• Payment processor: All payments are processed by Stripe, Inc. A valid payment card is collected and stored via Stripe at signup (Stripe Setup Mode) but is not charged until billing begins as described below. We do not store full card details on our servers. See our Privacy Policy for the payment data we receive.

Not Charged Until ChatGPT Recommends You (Card Required to Start)

The Signal AEO plan uses a billing-on-citation model. A valid payment card is required at signup and is securely collected via Stripe Setup Mode. That card is not charged at signup and is not charged at any point unless and until your business is named by name in ChatGPT, Perplexity, or Gemini in an eligible search within one of your selected Core Keyword Clusters, the result is verified and human-reviewed, proof is delivered, and you affirmatively confirm that you want to continue. The trial is capped at 45 days from signup: if no verified result is confirmed within that window, your trial closes automatically and your card is never charged.

The billing-on-citation sequence is as follows:

• Trial start: At signup, you provide a valid payment card via Stripe Setup Mode. No charge is made at this time. The 45-day trial clock starts immediately and our device farm begins ranking work right away.
• Detection and review: A citation must pass our verification and human evidence review. We then send you the engine, exact query, response evidence, screenshot, location context, and timestamp.
• Customer confirmation: Billing begins only after you affirmatively confirm in writing that you want to continue. That confirmation authorizes the first $497 charge to the saved card and starts the month-to-month subscription.
• 45-day cap: If no citation is confirmed within 45 days of signup, your trial closes automatically. Your card is never charged, and no action is required on your part.
• One trial period per customer per legal entity. Re-registering an account that previously reached billing requires entering payment information at signup, as with any new signup.
• Trial accounts are subject to the same Acceptable Use terms as paid accounts. See our Acceptable Use Policy.
• Customers on legacy plans (Signal Starter, Growth, or Authority created before May 16, 2026) are governed by the trial terms in effect at their original signup.

How to Cancel

You can cancel your subscription in any of the following ways:

• Self-service: From the Stripe-hosted billing portal linked in your account settings. Cancellation is effective immediately at the next billing date.
• Email: Send a cancellation request to contact@signalaeo.com from the email address associated with your account. We will confirm the cancellation within one business day.

Upon cancellation, your access to the Service will continue through the end of the current paid billing period. No further charges will be made. After that date, your account is suspended and your data is retained according to our data retention schedule.

Refund Policy

SignalAEO does not issue prorated refunds for unused portions of a paid billing period. Because the Signal AEO plan's unpaid evaluation period continues until your business is cited by AI engines (a card is required to start, but it is not charged during the trial), we believe you have sufficient opportunity to evaluate the Service before any payment is made.

The circumstances in which we issue refunds are:

• Not Charged Until Cited mechanic (no refund needed): The Signal AEO plan does not charge the card on file until your business is named by ChatGPT, Perplexity, or Gemini and the detection sequence described in the Guarantee Terms confirms the citation. We send the reviewed proof and request your affirmative confirmation before billing. There is therefore no pre-billing money to refund. You may decline or cancel before confirmation, and your card will not be charged. If no verified citation is delivered within 45 days of signup, your trial closes automatically and your card is never charged. Refund requests after billing begins are governed by the Billing Errors and Material Service Failure clauses below.
• Billing errors: If you were charged incorrectly (duplicate charge, wrong amount, charge after cancellation), we will refund the disputed amount in full upon verification. Email contact@signalaeo.com with the charge ID.
• Material service failure: If the Service is unavailable for more than 72 consecutive hours within a billing period as a result of our infrastructure (not upstream third-party outages such as AI platform API changes), you may request a credit on the next invoice. This credit is prorated to the outage duration.
• Discretionary refunds: We reserve the right to issue refunds at our sole discretion in other circumstances. Discretionary refunds do not establish a precedent or entitle any customer to a similar refund in the future.

Refunds are issued to the original payment method. Processing time depends on your card issuer (typically 5–10 business days).

Failed Payments and Retries

If a scheduled subscription charge fails (declined card, expired card, insufficient funds), Stripe will automatically retry the charge on the following schedule:

• First retry: 3 days after the failure
• Second retry: 5 days after the first retry
• Third retry: 7 days after the second retry

You will receive an email notification after each failed attempt. If all three retries fail (approximately 21 days after the original failure), your account will be suspended and access to the Service will end. Your data is retained for 90 days during which you may reactivate the account by updating your payment method.

Disputed Charges and Chargebacks

If you have a concern with a charge, please contact contact@signalaeo.com before initiating a dispute with your bank or card issuer. We resolve billing concerns within one business day and can issue corrections directly to the original payment method.

Chargeback policy. If you initiate a chargeback or payment dispute instead of contacting us for a resolution, SignalAEO may, at our discretion:

• Immediately suspend your account pending the dispute outcome
• Charge a $25 processing fee per disputed transaction (passed through from the payment processor) if the dispute is resolved in our favor
• Terminate the account and delete associated data after the dispute is resolved

A chargeback resolved in our favor does not entitle you to continued use of the Service. Accounts with a history of chargebacks may be refused future service.

Service Delivery

The SignalAEO Service is a digital subscription delivered over the internet. There is no physical shipment. The following delivery commitments apply:

• Account provisioning: Paid accounts are provisioned immediately on successful payment. You can log in and access your dashboard within minutes of checkout.
• First measurement: Initial AI citation measurements for your configured keywords begin within 24 hours of account provisioning. Comprehensive baseline reports are available within 7 days.
• Ongoing measurements: Scheduled measurements are delivered according to your plan's measurement cadence, typically weekly.

If the Service is not delivered within the timeframes above due to our infrastructure, contact contact@signalaeo.com for a resolution.

Price Changes

We may change our subscription prices. If we do, we will give you at least 30 days' notice before the new price takes effect for your subscription. You may cancel before the new price is applied. Continued use of the Service after the notice period constitutes acceptance of the new price.

Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will post the updated Policy with a new "Last Updated" date and notify account holders by email. Material changes apply only prospectively.

Contact

For questions about this Policy, refunds, or cancellations: